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  • Absolute Haitian Team

When it comes to support, we pull out all the stops

Updated: Jul 6, 2022

As our installed base of machines has grown, so has Absolute Haitian’s commitment to providing customers with aftermarket support that will drive their success. In the past few months, we’ve hit some key milestones established with the goal of exceeding the industry’s expectations.

  • $6.5 million in stocked parts for U.S. and Canadian customers with cost-effective pricing

  • Evening and weekend shipments with door-to-door options for delivery

  • 40+ field service engineers for fast onsite support

  • 7 internal technical phone support engineers for complimentary troubleshooting

  • Evening and weekend technical phone support

  • In-person hands-on training and free online training

“We have established a guiding principle – Exceeding a Higher Standard of Support – and we use it to guide our daily activities,” said Randy Wendling, Director of Aftermarket Operations. “Our philosophy is simple: We develop partnerships with customers for long-term, mutually beneficial relationships. We are active listeners who find out what our customers want and determine the best ways to satisfy those needs.”


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