As our installed base of machines has grown, so has Absolute Haitian’s commitment to providing customers with aftermarket support that will drive their success. In the past few months, we’ve hit some key milestones established with the goal of exceeding the industry’s expectations.
$6.5 million in stocked parts for U.S. and Canadian customers with cost-effective pricing
Evening and weekend shipments with door-to-door options for delivery
40+ field service engineers for fast onsite support
7 internal technical phone support engineers for complimentary troubleshooting
Evening and weekend technical phone support
In-person hands-on training and free online training
“We have established a guiding principle – Exceeding a Higher Standard of Support – and we use it to guide our daily activities,” said Randy Wendling, Director of Aftermarket Operations. “Our philosophy is simple: We develop partnerships with customers for long-term, mutually beneficial relationships. We are active listeners who find out what our customers want and determine the best ways to satisfy those needs.”