ABSOLUTE HAITIAN
CAREER OPPORTUNITIES
Available Positions
Applications will be accepted on an ongoing basis until all positions are filled.
This position is responsible for assisting Absolute Haitian generate new leads and to help foster existing customer relationships.
Position Overview
This position is the foundation of sales efforts at the Absolute Group of Companies. The Sales Development Specialist role is an entry level inside position dedicated to supporting sales efforts at the Absolute Group of Companies, with an emphasis on generating new business. Team members will focus on opportunity discovery and setting up meetings. New team members will have the opportunity to work closely with Business Unit Managers, Vice President of Sales, and Regional Sales Managers across multiple product lines to establish targets and goals. Success within the Sales Development Specialist role paves the way to future sales career opportunities within the organization.
Essential Functions
• Focus on outbound activity, calls and emails, setting appointments for outside sales team
• Submit client requests for price quotes
• Follow up on current and expired quotes given to prospects and customers
• Maintain customer database (Salesforce)
Required Experience and Education
• Previous customer service experience in a sales environment
• Intermediate computer skills (Microsoft Office Suite), especially Excel
• Experience with Salesforce is very helpful
• Associates Degree or higher
Competencies
• Strong commitment to the success of the Absolute Group of Companies
• Ability to work independently, as sales representatives and sales manager travel frequently
• Ability to build effective relationships with a wide range of people, both internally and externally
• Accountability
• Self-motivated/self-directed
• Problem solving/analytical
• Resilience/adaptability
• Flexibility
• Time management and organizational skills
• Professional written and verbal communications skills
• Attention to detail
Classification
This is a full-time exempt position
Working Conditions
Working conditions are normal for an office environment.
Location
Position is on-site 100% at Worcester, MA headquarters
This position is responsible for direct Absolute HAITIAN Corporation machine start-up, repair service, and/or technical assistance at the customer’s facility or technical center to ensure customer satisfaction.
Position Overview
This position is responsible for direct Absolute HAITIAN Corporation machine start-up, repair service, and/or technical assistance at the customer’s facility or technical center to ensure customer satisfaction.
Essential Functions
- Troubleshoot electrical, hydraulic, and mechanical problems of new and used injection molding machinery
- Start up, provide molding assistance, and give hands-on operator and maintenance training for new injection molding machines
- Act as company representative in direct handling and follow-up of customer issues to ensure machine problems are resolved quickly and effectively
- Keep customers and management informed of installation and service activities
- Generate clear, concise, accurate, and complete field service reports and expense reports with timely return to the home office
- Maintain installation log for machine builds 1000 ton or larger
- Fill out warranty parts requests
- Follow safety guidelines in all installation and service activities
- Position works from home, with frequent travel to customer locations in the US and Canada, up to 100%
Required Experience and Education
- Associate’s degree in Engineering (mechanical, industrial, or electrical), or equivalent work experience
- Working knowledge of process parameters of injection molding to assess whether a problem is mold, materials, or machine related
- Ability to read and interpret electrical, mechanical, and hydraulic drawings
- Ability to use hand tools and various hydraulic, mechanical, and electrical test equipment
- Fully computer literate with experience in Windows applications
- Minimum of five (5) years of field service experience or equivalent in troubleshooting and repair of injection molding machines
- Must possess and maintain a serviceable vehicle for transportation to and from work sites
- OSHA 10 or 30 certification preferred
Competencies
- Resilience in the face of challenging circumstances
- Analytical, problem-solving, and organizational skills
- Ability to manage competing priorities
- Customer service focus
- Proactive team player
- Takes ownership of individual and team success
- Flexibility, optimism, and openness to change
- Self-motivated/self-directed
- Strong planning skills with ability to handle multiple projects through to completion
Classification
This is a full-time exempt position
Working Conditions
Working conditions are normal for a warehouse or industrial environment. Some tasks are performed in an office environment.
Physical Requirements
- Lift 50 pounds safely
- Push/pull 150 pounds
- Stand for extended periods of time
- Safely climb a ladder
- Kneel for 5-minute intervals
- Torque (tighten and loosen) screws