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Field Service Engineer

Worcester, MA, USA

Job Type

Full Time

About the Company

This position is responsible for direct Absolute HAITIAN Corporation machine start-up, repair service, and/or technical assistance at the customer’s facility or technical center to ensure customer satisfaction.

About the Role

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Essential Functions

 Essential Functions 

  • Troubleshoot electrical, hydraulic and mechanical problems of new and used injection molding machinery 

  • Start up, provide molding assistance, and give hands on operator and maintenance training for new injection molding machines 

  • Act as company representative in direct handling and follow-up of customer issues to ensure machine problems are resolved quickly and effectively 

  • Keep customers and management informed of installation and service activities. 

  • Generate clear, concise, accurate and complete field service reports, expense reports with timely return of those reports to the home office on a timely basis 

  • Maintain installation log for machine builds 1000 ton or larger 

  • Filling out warranty parts requests 

  • Follow safety guidelines in all installation and service activities 

  • Position works from home, with frequent travel to customer locations in the US and Canada, up to 100% 


Required Experience and Education 

  • Associate’s degree in Engineering (mechanical, industrial or electrical) or have equivalent in work experience 

  • Possess a working knowledge of process parameters of injection molding to properly assess whether a problem is mold, materials, or machine related. 

  • Ability to read, and interpret electrical, mechanical, and hydraulic drawings. 

  • Ability to use hand tools and various hydraulic, mechanical and electrical test equipment. 

  • Must be fully computer literate with experience in Windows Applications 

  • Must have five (5) or more years of field service experience or equivalent experience in the area of troubleshooting and repair of injection molding machines. 

  • Must possess and maintain a serviceable vehicle for transportation to and from the work site or other location. 

  • OSHA 10 or 30 certified is preferred 


  • Resilience in the face of challenging circumstances 

  • Analytical, problem solving and organizational skills 

  • Ability to manage competing priorities 

  • Customer service focus 

  • Proactively contribute to creating a good team atmosphere 

  • Take ownership for individual and team success 

  • Resilience, flexibility, optimism and open to change 

  • Self-motivated/self-directed 

  • Strong planning skills with the ability to handle multiple projects through to completion 


This is a full-time exempt position 

Working Conditions 

Working conditions are normal for a warehouse or industrial environment. Some tasks performed in an office environment. 

Physical Requirements 

  • Lift 50 pounds safely 

  • Push / Pull 150 pounds 

  • Standing for extended periods of time 

  • Ability to safely climb a ladder 

  • Ability to kneel for 5-minute intervals 

  • Ability to torque (tighten and loosen) screws, bolts, and nuts repetitively 

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