About the Company
This position is responsible for direct Absolute HAITIAN Corporation machine start-up, repair service, and/or technical assistance at the customer’s facility or technical center to ensure customer satisfaction.
About the Role
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Troubleshoot electrical, hydraulic and mechanical problems of new and used injection molding machinery
Start up, provide molding assistance, and give hands on operator and maintenance training for new injection molding machines
Act as company representative in direct handling and follow-up of customer issues to ensure machine problems are resolved quickly and effectively
Keep customers and management informed of installation and service activities.
Generate clear, concise, accurate and complete field service reports, expense reports with timely return of those reports to the home office on a timely basis
Maintain installation log for machine builds 1000 ton or larger
Filling out warranty parts requests
Follow safety guidelines in all installation and service activities
Position works from home, with frequent travel to customer locations in the US and Canada, up to 100%
Required Experience and Education
Associate’s degree in Engineering (mechanical, industrial or electrical) or have equivalent in work experience
Possess a working knowledge of process parameters of injection molding to properly assess whether a problem is mold, materials, or machine related.
Ability to read, and interpret electrical, mechanical, and hydraulic drawings.
Ability to use hand tools and various hydraulic, mechanical and electrical test equipment.
Must be fully computer literate with experience in Windows Applications
Must have five (5) or more years of field service experience or equivalent experience in the area of troubleshooting and repair of injection molding machines.
Must possess and maintain a serviceable vehicle for transportation to and from the work site or other location.
OSHA 10 or 30 certified is preferred
Resilience in the face of challenging circumstances
Analytical, problem solving and organizational skills
Ability to manage competing priorities
Customer service focus
Proactively contribute to creating a good team atmosphere
Take ownership for individual and team success
Resilience, flexibility, optimism and open to change
Strong planning skills with the ability to handle multiple projects through to completion
This is a full-time exempt position
Working conditions are normal for a warehouse or industrial environment. Some tasks performed in an office environment.
Lift 50 pounds safely
Push / Pull 150 pounds
Standing for extended periods of time
Ability to safely climb a ladder
Ability to kneel for 5-minute intervals
Ability to torque (tighten and loosen) screws, bolts, and nuts repetitively